APPOINTMENTS

CSPAC_IMAGES.NO.TEXT_ART01_FLAT.2000w_0003_APPOINTMENTS-A.jpg

YOUR FIRST APPOINTMENT

Your first appointment requires 85 mins and is about hearing your story. This is the initial phase of therapy and involves assessment of your issues and what is happening in the present as well as history taking. This may include history of your particular issue, family structure and history, sexual and relationship history.

Once you have booked your appointment you will receive an email confirming your appointment time and location. This email will also contain a link to the New Client Form which you will need to fill out and submit before your appointment.

ARRIVING AT THE OFFICE

When you arrive, please knock at the time of your appointment. Please note that the lifts are usually locked at 7.30pm. if you have a later appointment please ask concierge to swipe you up to level 10.

HOW TO MAKE AN APPOINTMENT

To book in for an appointment please email or call me and I will respond to you within 48 hours to arrange a date and time.

PRICING STRUCTURE

Individuals: 
Initial Consultation 85 minutes: $330
Standard Consultation 55 minutes: $220

Couples:
Initial Consultation 85 minutes: $375
Standard Consultation 55 minutes: $250

All appointments include GST.

Please note that accounts are not given. Payment can be made via debit or credit card (VISA and MasterCard) or cash and payment is requested at the time of consultation. I will email you a receipt at the time of consultation.  

MEDICARE REBATES

Registered counsellors currently do not receive the Mental Health Care Plan rebate. 

HEALTHFUND REBATES

If you are a member of Unity Health or Medibank Private (Provider No: 1482461K) you can receive your health fund rebate under "Counselling". For other health funds, you may be covered depending on your level of cover.

Please contact them directly for information regarding rebates for registered counsellors.

REFERRALS

Referrals are not necessary. You can make your appointment directly with me. Having said this, your doctor or other health practitioner may want to write a referral letter to bring to you first appointment and this is OK too.

BUSINESS HOURS

Business hours are between Tuesday and Saturday. Non client days are Thursday, Sunday and Monday. I am not contactable on Sundays and Mondays as these days are outside business hours. 

Client consultation days and hours:

Tuesday 10.00am-8.30pm

Wednesday 10.00am-4.45pm

Friday 10.00am-5.15pm

Saturday 8.00am-6.00pm

APPOINTMENT REMINDERS

As a courtesy, a reminder email will be sent to you 4 days before your consultation and a text message will be sent to you 3 days before your consultation.

CANCELLATION POLICY

Missed appointments, cancellations and rescheduling with less than 48 business hours notice will incur a full consultation fee. 

Business hours are Tuesday-Saturday. Client consultation days are Tuesday, Wednesday, Thursday and Saturday. 

Emails, sms messages and voicemails are not monitored on Sundays and Mondays as these days are outside business hours. 

If you are booked on a Tuesday, and need to or cancel or reschedule an appointment, it is necessary to have contacted me by Friday morning to do so. If you are booked on a Wednesday, and need to cancel or reschedule an appointment it is necessary to have contacted me by Saturday morning to do so. 

CONFIDENTIALITY

Under Australian law, counsellors are obliged to maintain client confidentiality. Information about clients who seek counselling, the nature of the service provided, and the content of the counselling sessions, will not be disclosed without the permission of the client.

There are, however, some circumstances where exceptions apply. Counsellors may be required to disclose communications where the counsellor or practitioner reasonably believes that disclosure is necessary to:
• protect a child from the risk of physical, emotional or psychological harm;
• prevent or lessen a serious and imminent threat to the life or health of the client or other any person, including the threat of suicide; or
• report the commission, or prevent the likely commission, of an offence involving violence or a threat of violence to the client or any other person.
• comply with a law of the Commonwealth or a state or territory. This includes, for example, mandatory reporting of children at risk of harm either physical or emotional under state and territory laws and when client files are subpoenaed by a court of law.

As part of good practice, counsellors are required to undertake professional supervision with qualified and experienced therapists whose role is to guide and advise. Your case may be discussed in these circumstances as part of good case management. Your name will not be disclosed in accordance with maintaining your privacy and confidentiality.